Terms of Service

1. The Service

Pertally is a multi-tenant, web-based application for project accounting and billing — including per-unit, hourly, and fixed-fee billing, time and expense tracking, invoicing, payments, reporting, a double-entry ledger, and related features. Optional capabilities include electronic payment acceptance, accounting/payroll/bank integrations, single sign-on, and a developer API with webhooks. We may add, change, or remove features over time.

2. Subscriptions, trials, and fees

• The Service is offered on paid subscription plans, priced per seat and billed monthly or annually as shown at sign-up. Some accounts may be provided complimentary access at our discretion.
• Paid plans may begin with a free trial. If a trial is offered, we tell you its length and, unless we say otherwise, it converts to a paid subscription at the end of the trial using the payment method on file, so cancel before it ends if you don't wish to be charged.
• Subscriptions renew automatically for successive terms until canceled. You may cancel at any time; cancellation takes effect at the end of the current paid period, and access continues until then. Fees already paid are non-refundable except where required by law.
• Seat-based charges reflect the users in your workspace; adding or changing seats may adjust your charges, prorated where applicable.
• You authorize us, through our payment processor, to charge your chosen payment method for the fees due. Fees are exclusive of taxes, which are your responsibility.
• We may change prices or plans with advance notice; changes apply to the next renewal term.

3. Accounts and eligibility

• You must be at least 18 and able to form a binding contract.
• Provide accurate information and keep it up to date.
• You are responsible for activity under your account and for keeping your credentials secure; enable two-factor authentication or single sign-on where available.
• Workspace administrators are responsible for managing their users, roles, and the invitations they send.
• Notify us promptly of any unauthorized use or security incident.

4. Customer Data

“Customer Data” is the data you and your users submit to the Service. As between you and us, you own your Customer Data. You grant us a worldwide, limited license to host, process, transmit, display, and back up Customer Data solely to provide and support the Service and as permitted by these Terms and our Privacy Policy. You are responsible for the accuracy and legality of Customer Data and for having the rights and any consents needed to provide it (including personal data about your employees and clients).

5. Third-party connections you enable

The Service lets you connect optional third-party services — such as QuickBooks Online, Gusto, Plaid, an identity provider for single sign-on, and any application you authorize with an API key or webhook endpoint. When you enable a connection, you direct us to exchange the relevant Customer Data with that service using the credentials or configuration you provide. You are responsible for those connections, for the accounts and endpoints they point to, and for keeping API keys and signing secrets confidential; your use of each third-party service is subject to that provider's own terms. You may disconnect a connection or revoke a key at any time.

6. Acceptable use

You agree not to:

• Use the Service unlawfully or to store or transmit infringing, harmful, or unlawful material.
• Upload files containing malware, or content you lack the rights or consents to store and process.
• Attempt to access another tenant's data or any account or system without authorization.
• Probe, scan, or circumvent security or authentication, or disrupt or overload the Service, including through the API.
• Reverse engineer, decompile, or copy the Service except as permitted by law.
• Resell or provide the Service to third parties except your authorized users.

7. Payment acceptance

If you enable payment acceptance to collect invoice payments from yourclients, those charges are processed on your own account with our payment provider and may carry that provider's fees. Pertally is not a party to the payment and does not hold your funds; you are responsible for your relationship with your clients, for any refunds or disputes, and for your compliance with the payment provider's terms and applicable law.

8. Intellectual property

The Service, including its software, design, and content (excluding Customer Data), is owned by Lash Digital Solutions LLC and protected by law. We grant you a limited, non-exclusive, non-transferable right to access and use the Service per these Terms. If you give us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

9. Third-party services

The Service relies on third parties (for example, hosting, email, AI, error monitoring, payments, and the integrations you enable). Your use may be subject to those providers' terms, and we are not responsible for third-party services. AI-generated content is provided as a suggestion only and may be inaccurate — review it before relying on it.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Pertally does not provide accounting, tax, financial, or legal advice; you are responsible for verifying calculations, invoices, tax treatment, and reports, and for your own compliance.

11. Limitation of liability

To the maximum extent permitted by law, Pertally and Lash Digital Solutions LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability arising out of or relating to the Service will not exceed the greater of (a) the amounts you paid us for the Service in the twelve months before the claim, or (b) US $100.

12. Indemnification

You will defend and indemnify Pertally and Lash Digital Solutions LLC against claims, damages, and costs arising from your Customer Data, your use of the Service, or your breach of these Terms, except to the extent caused by us.

13. Term and termination

These Terms apply while you use the Service. You may stop using it at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or for security, legal, or operational reasons. Upon termination, your right to use the Service ends; we will make Customer Data available for export for a reasonable period and then delete or de-identify it, except where retention is required by law.

14. Governing law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws rules. The state and federal courts located in Florida will have exclusive jurisdiction, and you consent to venue there, except where prohibited by law.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be indicated by updating the “Last updated” date and, where appropriate, additional notice. Continued use after changes take effect constitutes acceptance.

16. Contact

Questions about these Terms? Email hello@pertally.com. Pertally is a product of Lash Digital Solutions LLC.